Terms and conditions

Introduction

Below you will find our Terms and Conditions. These always apply when you use the Puzzled app or take part in a Panique Labs event. Please read them carefully.

Identity of the trader

Panique Labs is established in Boxtel and is registered with the Chamber of Commerce under number 42145056. The VAT number is NL869917055B01.

Huygensstraat 79
5283 JK Boxtel
Nederland

Panique Labs

The organisation that develops, organises, and facilitates puzzle events and the related Puzzled app, both digitally via the Puzzled app and physically on location.

User

Any natural person who creates an account in the Puzzled app or takes part in an event.

App

The Puzzled app in which accounts are managed, tickets are purchased, results are viewed, and certificates are issued.

Event

Any activity, competition, training, or gathering organised by Panique Labs, whether online or on location.

Agreement

The agreement between Panique Labs and the user, formed by registering in the app, purchasing tickets, or taking part in an event.

Venue partner

External parties that make spaces available for events.

Organisation

An organisation that uses the Puzzled app to run events and that a user can join as a member via the app.

Content

All puzzles, software, designs, texts, images, scores, certificates, and other materials offered by Panique Labs.

These terms apply to:

• use of the Puzzled app;
• creating and managing accounts;
• purchasing tickets and taking part in events;
• all services and products offered by Panique Labs.

By creating an account, buying a ticket, or taking part in an event, the user agrees to these terms.

• Users must provide correct and up-to-date details when registering.
• The account is personal and may not be transferred.
• Panique Labs may temporarily or permanently block an account in case of abuse, fraud, inappropriate behaviour, disruption of events, or breach of these terms.
• The user is responsible for keeping login details secure.
• Panique Labs is not liable for damage caused by unauthorised use of an account.
• Panique Labs may require additional verification (for example email confirmation) to prevent abuse.
• You can delete your account at any time via ‘Log out and delete account’ in the app.

The Puzzled app offers among other things:

• Account registration and management
• Event registration
• Purchase of event tickets
• Team management and linking of participants
• Access to results and rankings
• Receipt of certificates
• Communication about updates, changes, and event information

Panique Labs reserves the right to change, expand, or remove features. The app is provided as is.

• All prices are clearly shown in the app.
• Payments are made via the offered payment methods.
• A registration is final once payment is completed.
• Cancellation by the user is only possible if this is explicitly stated for the event.
• Panique Labs may move or cancel an event in case of force majeure. In that case a suitable alternative or refund is offered.
• Panique Labs is not responsible for errors in payment processes of external providers.

• Participants must follow the instructions of Panique Labs and the venue.
• Panique Labs may refuse or remove participants in case of inappropriate behaviour, dangerous situations, or breach of rules.
• Participation is at your own risk.
• Panique Labs is not liable for loss, damage, or theft of personal belongings.
• Participants must arrive on time; arriving late may lead to exclusion without a refund.
• Panique Labs reserves the right to adjust the format, duration, or content of an event if needed.

• Panique Labs sets the official competition rules and may change them if needed.
• The competition rules of each event are published on the website.
• The results shown in the app are leading.
• In case of technical issues or ambiguity, Panique Labs reserves the right to correct results.
• Certificates are issued digitally via the app and have no official legal status.
• Panique Labs may remove results in case of abuse or irregularities.

• During events, Panique Labs may take photos and videos for promotional purposes.
• Users may object via the privacy policy.
• Panique Labs will not use images that are harmful or inappropriate for the participant.
• Imagery remains the property of Panique Labs.

• All content, software, designs, puzzle concepts, and materials of Panique Labs are protected by intellectual property rights.
• Copying, distributing, or using them commercially without written permission is not allowed.
• Abuse of intellectual property may lead to legal action.

• Panique Labs is not liable for indirect damage, consequential damage, lost profit, or immaterial damage.
• Panique Labs is not liable for damage caused by incorrect use of the app or failure to follow instructions during events.
• Total liability is always limited to the amount the user paid for the relevant event or service.
• Panique Labs is not liable for damage caused by third parties, such as venue partners or payment providers.
• Panique Labs is not liable for errors, interruptions, or loss of data in the app.

• Participants must follow safety instructions and house rules of the venue.
• Panique Labs may remove participants if safety rules are breached.

• Panique Labs aims for optimal availability of the app, but cannot guarantee it.
• In case of outages, maintenance, or updates, the app may temporarily be unavailable.
• Panique Labs is not liable for damage caused by technical problems, delays, or data loss.

• Panique Labs processes personal data in accordance with applicable law.
• Data is used for account management, registrations, communication, certificates, and results.
• We process among other things name, email, date of birth, and nationality so the app can function and so we can show your results. An address is required to purchase tickets. A phone number is optional.
• When you join an organisation via the app, you share with that organisation your name, email address, and nationality. If filled in, you also share your phone number and date of birth. Your address is not shared when you join an organisation. An address is only shared when needed for a purchase or payment with that organisation.
• Panique Labs does not share data with other third parties unless necessary to perform services or required by law.

For more information see our Privacy policy.

In circumstances beyond the control of Panique Labs (such as illness, technical outages, venue problems, extreme weather) an event may be adjusted, moved, or cancelled.

• Complaints can be submitted via the contact form on the website.
• Panique Labs aims to handle complaints within 14 days.
• If a complaint cannot be resolved, the user may turn to an independent dispute body.

• Panique Labs may change these terms.
• The most recent version is always available via the website and the app.
• Users will be informed of material changes.
• By continuing to use the app or take part in events, you agree to any changes.

• These terms are governed by Dutch law.
• Disputes are submitted to the competent court in the district of Panique Labs.

If you have questions, complaints, or comments after reading these Terms and Conditions, please email us at info@panique-labs.nl.